To sync my mom's iPad, iTunes is saying I need to uninstall and reinstall the 64-bit version, but that is the version I already installed. Thoughts? ~ ipadQA

Monday, February 18, 2013

To sync my mom's iPad, iTunes is saying I need to uninstall and reinstall the 64-bit version, but that is the version I already installed. Thoughts?

5:57 AM 64bit, already, installed, iTunes, reinstall, saying, Thoughts, uninstall, version No comments

I am trying to upgrade the iOS on her 1st generation iPad, but I can't even get iTunes to recognize her iPad. When I plug the iPad in, iTunes gives me a popup that says "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." The thing is, I have already went through the troubleshooter's steps of restarting the iPad, restarting my computer, uninstalling all my Apple software, verifying the files were deleted, and then reinstalling iTunes. And yes, I installed the 64-bit version of iTunes. I have a PC running 64-bit Windows 7. Any thoughts? All are appreciated!

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